Privacy Policy

Last updated 2 October 2026

1. Who we are

NextUse is a mobile app, operated by the NextUse team in Australia, that helps you decide what to do with items you no longer need and carry that plan out. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). “We”, “us” and “our” mean the NextUse team.

NextUse is an early-stage project. Some screens show clearly labelled demo data, such as sample buyers and recycling facility locations. Demo data is never mixed with your real account data.

2. Information we collect

Account details

• Email sign-in: your email address and password. Your password is handled by Firebase Authentication and we never see it.
• Google sign-in: your name, email address and profile photo from your Google account.

Your clear-out and items

• Why you're clearing out, your deadline and your priorities.
• Item details: up to three photos per item, name, description, category, condition, whether it works and the price or value range.
• Approximate location: your suburb and postcode, and whether you can drop items off. We never collect or store your exact address.
• Your property type, asked only when a skip-bin service is about to be suggested, so we don't ask twice.
• The routes we recommended, the ones you chose and how each one went.

Marketplace activity

• Listings you publish and changes to their price.
• Offers and requests you make or receive, including your availability and notes.
• Messages you send to other users.
• Handover arrangements and confirmations.
• Ratings and comments you give or receive after a handover.

Technical information

Our service providers process limited technical data, such as IP address, device type and sign-in timestamps, to keep your account secure and the app working. We don't use advertising or analytics trackers.

3. How we use your information

• To create and secure your account.
• To recommend a route for each item (marketplace, donate, recycle or dispose), explain why, and suggest a fallback when a route stalls. You approve every route change.
• To publish your listings and let you deal with buyers.
• To show ratings so people can trust each other.
• To respond to your requests and keep the service safe, including preventing misuse.

We don't sell, rent or trade your personal information, and we don't use it for advertising.

4. AI photo identification

When you add a photo, it may be sent to Google's Gemini model through Firebase AI Logic to suggest the item's name, category, condition and a value range. Gemini only makes suggestions. You confirm or edit every detail, and the route is chosen by our own rules, not by the AI. If you prefer, you can enter details manually. Google processes these requests under its own terms, and its servers may be outside Australia.

5. What other users can see

• Signed-in users can see your display name and profile photo, and the title, description, photos, price, suburb and postcode of listings you publish.
• Sellers can see the offers you make on their listings.
• Messages and handovers are visible only to the two people involved.
• Ratings become visible once both people have rated, or when the 7-day rating window closes.

Your email address and the rest of your clear-out stay private to you.

6. Service providers and overseas storage

We use Google Firebase (Authentication, Cloud Firestore and Firebase AI Logic) to run NextUse. Your information is stored on Google's infrastructure, which may be located outside Australia, including in the United States. We rely on Google's security and contractual commitments to protect it. We don't share your information with charities, councils or recycling services. When we link you to one, you deal with them directly.

We may also disclose information if the law requires it, or to protect someone's safety.

7. Demo mode

Demo content (via “Explore demo” or the Demo mode toggle) runs only on your device and is not saved to our servers.

8. How long we keep it

We keep your information while your account is active. If you ask us to delete your account, we will delete or de-identify your personal information within 30 days, except where the law requires us to keep it. Messages you sent may still appear in the other person's conversation history, without your name.

9. Security

Data is encrypted in transit and protected by access rules so that private records can only be read by their owner or the people involved. No system is completely secure, so please use a strong, unique password.

10. Your choices and rights

• You can view and edit most of your information in the app.
• You can ask us for a copy of your personal information, to correct it, or to delete your account by emailing privacy@nextuse.app. We will reply within 30 days.
• You can use NextUse without AI suggestions by entering item details yourself.

11. Children

NextUse is for people aged 18 and over. We don't knowingly collect information from children. If you think a child has given us information, contact us and we will delete it.

12. Complaints

If you have a concern about how we handle your information, email privacy@nextuse.app. We will respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy as NextUse changes. We will change the date at the top and, for significant changes, let you know in the app. Please also read our Terms & Conditions.

14. Contact

Questions about privacy: privacy@nextuse.app.